By James F. Chang
I love it. this can be a solid evaluate with the speculation, the evolutions of the theories and couple of more effective chapters. good written and straightforward to appreciate
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Extra resources for Business Process Management Systems: Strategy and Implementation
We can also consider the customer service process to be core to Dell. For pharmaceutical companies the core process would be the drug discovery process. Large drug companies often invest billions of dollars into research and development. Out of thousands of compounds, only one or two would launch as a new drug. The company with the best drug discovery/development process for determining which projects to undertake and when to terminate a dud would gain competitive advantage. Processes Should Be Managed and Continuously Improved Because processes are assets, core processes and processes that generate the most value to customers, should be carefully managed.
The process enterprise has the means to measure the performance of every step of its processes. This information allows deficiencies to be identified and provides a baseline for the processes to be improved. From a business perspective, philosophical origins and theoretical novelties are meaningless. While academics argue about the legitimacy of BPR as a management theory or the orthodox meaning of TQM, corporate executives are much more interested in implementing improvement programs that improve the bottom-line.
The third principle is continuous improvement of processes. This is a natural result of process management. Process improvement is facilitated by the availability of process information. Process improvement is not a one-shot deal. 9 The business environment usually dictates that organizations need to improve to stay competitive. Business processes are central to an organization’s value creation. It follows that processes should be continuously improved. ) are tools that organizations can use to implement process improvement.