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Org 21 Country: Regional South Africa, Angola, Namibia Institution/Ministry: Several Public institutions Solution/Application: DLIST-Benguela (Distance Learning and Information Sharing Tool) Theme: E-education Implementati on Date: 2000 Summary: DLIST is an online Distance Learning and Information Sharing Tool provided for the Benguela community, living in the coastal area from Cape Point to Northern Angola. DLIST is a multi-country e-government partnership initiative that aims to address common environmental issues for the Benguela community.

By delivering high quality public services online, it is convenient for citizens to perform public service transactions at home, in office or other places with internet connection with services available 24 hours a day and 7 days a week. In some transactions that need to be performed at the government office, citizens can view the application online, which allow citizens to better prepare before they leave for the venue. And in some cases, citizens are able to save extra trips to the venue. com 30 Country: China Institution/Ministry: Yichun City government, Heilongjiang province Solution/Application: Information technology management system “Digital Forestry” Theme: Information Access Implementation Date: 2003 Summary: Yichun City is located in the northeastern part of the Heilongjiang Province of China and is one of China’s largest state-owned forests, and a timber production zone, also famous as “The land of Korean pines” and “The China's forestry capital”.

Providing streamlined and high-quality services to taxpayers, it improves fiscal compliance and transparency and promotes a new image of the Public Administration based upon customer focus, transparency and integrity. Impact: The Introduction of e-services enabling taxpayers to file and process their tax transactions through the web has reduced the transactions’ processing time from 3 days in 2005 to immediate in 2006. Visits to Taxpayers Services department decreased from 1548 to 1075 for the VAT tax and from 11344 to 7940 for the LTO tax.

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